Thursday, October 30, 2008

Imagine my surprise

Well!!! imagine my surprise when the guy I have been having unpleasant and unproductive phone calls and e-mails with turns out to be a really good guy in person. Not only had he read my son's file he complimented me on hanging in there with my kids. He had a plan of action to address the subsidy issue, he escorted me from the 8th floor to the 2nd floor to talk with the people who actually handle the billing, etc. He reassured me that Douglass was still eligible and we reinstated his medicaid this morning.

When I got back to work he had forwarded me an email that he sent over his supervisor's and her supervisor's signatures that okayed the billing people to cut me a check for the back amount and we should get it as early as next Friday. And he is following up down the paper trail to assure that everything is in order so that the checks come monthly like they are supposed to.

As well he gave me the name and number of a direct contact at SSI so that I might be able to get some traction on that fiasco.

All in all a productive morning and here I was all worried and having anxiety flashes.

It is so nice to actually have a real person to deal with and one who obviously knows his job. Why I wasn't getting anywhere on the phone or over e-mail I don't know, but perhaps he did not believe me about the home school and only when he saw my son's file did he get the message. Why he didn't look at the file earlier I don't know.

1 comment:

Lisa said...

This is wonderful news and a very nice surprise!